Software Support

Quick Facts

• Windows 10 or 11 (64-bit only; Windows S mode is not supported)
  
• 1.4 GHz dual-core CPU
• 100MHz GPU
• 2GB RAM
• 64 GB storage

Is there a free trial for Grid 3?

• Yes!  Smartbox offers a free 60 day trial.

Where can I download Grid 3?

• https://thinksmartbox.com/download-grid-3/

How do I install and activate my license for Grid 3?

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-install-and-licence-grid-3/

How do I update Grid 3?

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-update-grid/

How do I allow Smartbox software through my firewall?

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-allow-smartbox-software-through-my-firewall/

How do I set exceptions for Smartbox software in my antivirus?

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-set-exceptions-for-smartbox-software-in-my-antivirus/

Are you experiencing one of the following problems?

• Freezing and crashing
• Installation of new speech voices is failing
• License activation issues
• Updating the program

Then we recommend repairing and updating to the latest available version using the step outlined here:

How-to DIY!

New to Grid 3?  Find out everything you need to know to get started with the Grid 3 series of training videos on YouTube!

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-generate-a-windows-battery-report/

Minimum Specifications

• Windows 8
  
• Intel Atom 1.44 GHz
• 4GB RAM
• 2GB available hard disk space

Is there a free trial for Look to Learn?

• New users will have access to try 3 of the activities.
• https://thinksmartbox.com/download-look-to-learn/

Where do I download Look to Learn from once purchased?

• https://thinksmartbox.com/download-look-to-learn/

How do I install Look to Learn?

• https://hub.thinksmartbox.com/knowledgebase/how-to-install-look-to-learn/

How-to DIY!

Using Keyboard Shortcuts

• https://hub.thinksmartbox.com/knowledgebase/keyboard-shortcuts/

Getting started with Look to Learn and Eye gaze calibration

• https://hub.thinksmartbox.com/knowledgebase/getting-started-4/

Setting up Look to Read and Look to Learn with eye gaze in Grid 3

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-set-up-look-to-read-and-look-to-learn-with-eye-gaze-in-grid-3/

Changing pictures and videos

• https://hub.thinksmartbox.com/knowledgebase/changing-pictures-and-videos/

Using analysis tools

• https://hub.thinksmartbox.com/knowledgebase/analysing-activities/

Minimum Requirements

• Windows 10
• Intel Atom 1.44 GHz
  
• 4GB RAM
• 2GB available hard disk space

Who is Look to Read for?

• https://hub.thinksmartbox.com/knowledgebase/who-is-look-to-read-for/

Is there a free trial available for Look to Read?

• New users can check out the first book for free!
• https://thinksmartbox.com/download-look-to-read/

Where do I download Look to Read from after I purchase?

• https://thinksmartbox.com/downloads/

How do I update to the latest version of Look to Read?

Resources

• Terms and Conditions
• Privacy Policy

How-to DIY!

Setting Up Look to Read and Look to Learn with Eye Gaze in Grid 3

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-set-up-look-to-read-and-look-to-learn-with-eye-gaze-in-grid-3/

Using Dwell Times

• https://hub.thinksmartbox.com/knowledgebase/what-do-the-dwell-times-mean-in-look-to-read/

Setting Up Access Methods

• https://hub.thinksmartbox.com/knowledgebase/setting-up-different-access-method/

Minimum Requirements

• Windows 10 or 11 (64-bit only)
• 1.3GHz dual-core CPU
  
• 4GB RAM
• 2GB available hard disk space
• 200MHz GPU

Is Look Lab only for eye gaze users?

No! Look Lab also supports head pointer access - perfect for those who use Quha Zono or Headmouse Nano.

Which languages does Look Lab support?

• https://hub.thinksmartbox.com/knowledgebase/which-languages-does-look-lab-support/

How can I trial or purchase Look Lab?

• https://hub.thinksmartbox.com/knowledgebase/how-can-i-trial-or-purchase-look-lab/

How do I install Look Lab?

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-install-look-lab/

How can I check my license code?

• https://hub.thinksmartbox.com/knowledgebase/how-can-i-license-look-lab-and-how-can-i-check-my-licence-code/

How do I update Look Lab?

Where can I find the Look Lab workbook?

What are the Look Lab skills?

• Terms and Conditions
• Privacy Policy

How-to DIY!

Using Look Lab with Grid 3.

• https://hub.thinksmartbox.com/knowledgebase/how-do-i-save-the-look-lab-analysis/